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Contact Direct Energy Business

Please note: These contact numbers/emails are for Direct Energy’s electricity, gas and services business customers. If you are looking for assistance with your Direct Energy home electricity, gas or services please see our residential customer contact us page.


Canada Flag Canadian Business Customers

  • Electricity or Natural Gas Service

    • Alberta, Ontario, Manitoba and Quebec
    • British Columbia
    • HVAC, Building Automation or Service calls - serving large commercial customers across Canada
      • 1-888-393-5553, 24 hours a day, 7 days a week
      • New Brunswick, Newfoundland, North West Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Alberta, Saskatchewan, & Yukon Territory

USA Flag US Business Customers

  • 1-888-925-9115, Monday-Friday 7am-7pm EST
  • Email CustomerRelations@directenergy.com - We will respond within 2 business days
  • Or, complete the form below with your questions
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