Direct Energy

Service outage

We're sorry, but our system is down for maintenance.  For further information or inquiries, please call our Contact Center at the following numbers:

 

Falla de servicio

Lo sentimos, pero nuestro sistema no está activo debido al mantenimiento.  Para más información o preguntas, por favor llame a nuestro centro de contacto a los siguientes números:

 

Canada

 

USA

For your Home Services in Ontario and Alberta, please call
1-800-266-3939 anytime,
or e-mail us at:
customer.inquiry@directenergy.com

For your Natural Gas and Electricity in Ontario, please call
1-800-348-2999 during the following hours (Eastern Time):
8:00 am to 9:00 pm, Monday to Friday
8:30 am to 5:00 pm Saturday
or e-mail us at:
customer.inquiry@directenergy.com

For your Natural Gas and Electricity in Alberta:
Direct Energy Regulated Services customers please call
1-866-420-3174 for Natural Gas inquiries, or
1-888-420-3181 for Electricity inquiries,
during the following hours (Mountain Time):
7:00 am to 9:00 pm, Monday to Friday
8:00 am to 4:00 pm Saturday
or e-mail us at:
ders_inquiries@directenergy.com

For your Natural Gas and Electricity in Alberta:
Direct Energy customers please call
1-866-374-6299 during the following hours (Mountain Time):
7:00 am to 9:00 pm, Monday to Friday
8:00 am to 4:30 pm Saturday
or e-mail us at:
deab_inquiries@directenergy.com

 

In Texas, please call
1-888-305-3828 during the following hours (Central Time):
7:30 am to 8:00 pm, Monday to Friday
7:30 am to 4:00 pm Saturday
or e-mail us at:
customerhelp@directenergy.com

En Texas, por favor llame al
1-888-305-3828 durante el siguiente horario (hora central):
7:30 am a 8:00 pm, de lunes a viernes
7:30 am a 4:00 pm los sábados
o envíenos un correo electrónico a:
customerhelp@directenergy.com

For Residential and Small Commercial customers in Connecticut, New York, Michigan, Ohio, Illinois and Pennsylvania, please call
1-866-348-4193 during the following hours (Eastern Time):
8:00 am to 8:00 pm, Monday to Friday
8:00 am to 5:00 pm Saturday
or email us at:
csdirectenergy@directenergy.com